Name: Congress Plaza Hotel
Address: 520 S Michigan Ave, Chicago, Illinois, 60605, United States
Telephone: (312)427-3800

Congress Plaza Hotel

Description

The Congress Plaza Hotel, located in downtown Chicago, is known for its reputation as one of the most haunted hotels in the city. Numerous reports and stories have circulated about paranormal activity occurring within its walls. Here are some of the notable hauntings associated with the Congress Plaza Hotel:

The Hand of Mystery: One of the most famous paranormal occurrences at the Congress Plaza Hotel involves Room 441. Guests have reported waking up in the middle of the night to find a spectral hand reaching out from under the bed. This eerie phenomenon has been witnessed by multiple people over the years.

The Woman in Red: Another commonly reported sighting is that of a woman in a red dress wandering the halls of the hotel. Witnesses claim she appears suddenly and then vanishes without a trace. Some speculate that she may be the ghost of a former employee or a guest from the hotel’s past.

Unsettling Elevator: Guests and staff have described unsettling experiences while using the hotel’s elevators. Elevators have been known to stop on the wrong floor, open and close randomly, or even transport guests to the non-existent 13th floor. These occurrences have led to rumors of ghostly interference.

The Spirit of a Child: There have been reports of a ghostly child wandering the halls of the Congress Plaza Hotel. Witnesses claim to have heard laughter, seen toys moving on their own, or even felt a small hand tugging at their clothes. The origin of this child spirit is unknown.

The Ballroom Dancer: Some guests have reported hearing music and seeing a couple dancing in the hotel’s grand ballroom, even when the room is empty. Witnesses have described the ghostly figures as dressed in vintage attire, suggesting a connection to the hotel’s past events and celebrations.

These are just a few examples of the hauntings associated with the Congress Plaza Hotel. The building’s long history, which dates back to 1893, and various tragic events that have occurred over the years have contributed to its reputation as a paranormal hotspot. However, it’s important to remember that these stories are based on eyewitness accounts and personal experiences, and there is no scientific evidence to prove the existence of ghosts or hauntings.

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Google Rating

The Congress Plaza Hotel & Convention Center

3.7

Based on 7188 reviews

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Zachary Smith

08:51 11 Dec 24

Andrew Lampe

17:43 10 Dec 24

Beautiful old hotel in the heart of Michigan Ave.

Leonard

06:07 10 Dec 24

Good location hotel. Feels like an old school nice. We'll say when I came up stairs there was a horrible cleaning agent smell.. thought i was being poisoned. And staff, from concierge to security, are chill af... maybe too chill lol.The room was cozy. Just wish there was a microwave. All else was in order!

Glenn Thompson

04:15 10 Dec 24

Eric Brown

13:12 09 Dec 24

It’s hard to see it on camera but they got some big roaches yall. Soon as I came in with food a roach came out with small dog energy. It literally kept running at me. I left and they still wouldn’t give me my money back. I wouldn’t ever stay here again

Melissa Fulton

03:18 10 Nov 24

The location is great. The staff is nice. Room service for breakfast was good. The hotel is old and has beautiful architecture. Here are the cons to this. The air conditioning- did not cool the room. It is just a fan and blowed hot air. We opened the windows. The TV is old and there is no USB port. The tub did not drain and shower head had a leak. I will not likely stay here again for the fact that the room was stiffling hot.

Laura Unruh

12:17 08 Nov 24

Lindsey Howe

20:20 07 Nov 24

I stayed here for a business event in November 2024. The first room I had on the north side of the building smelled musty and the windows leading to the fire escape were unlocked when I arrived. Upon inspecting the bed, I found several small reddish brown bugs under the pillows. I found about 6 in that bed over the course of a few hours. I asked to move rooms and filed a report with security. The second room, also on the north side, was better, but I still found at least 6 bugs. Both rooms on the north side had old carpets. The bugs seemed to primarily be under the pillows and, horrifyingly, inside the pillow cases. However I did not see any signs of bed bugs along the edges of the mattresses or on the mattresses themselves. I reported the bugs again and the same security officer helped me. The third room, on the south side, was much nicer, with non-carpeted floors. This room smelled much better and was cleaner. I inspected both beds and all pillows in the room and thankfully did not find any bugs. Upon checkout, I requested a refund for the first night, and I was required to fill in a second report and email all photos I had taken to the head of security. Based on the conversation I had with that person, it seemed the hotel had not checked the first two rooms after I initially reported the bugs. The saving grace here is that the security officer, the manager who assisted me at the front desk both nights, the front desk person who assisted me at checkout, and the head of security I spoke to at check out were very kind, helpful, and apologetic. If you decide to stay here, make sure you thoroughly inspect the beds first thing, including inside the pillow cases.

ali

03:11 07 Nov 24

Didn’t get to actually stay at the hotel. I called the hotel with a question about staying there and their policies. I began to explain why I was calling this specific hotel and was cut off by the person on the other end who said “What’s the question? I’m hearing a lot of story and no question. I’m kind of- actually no I’m really confused. Just ask the question.” I proceeded with my question after pausing and was cut off a few words in. Mind you I had given about two sentences of explanation before I was cut off, the duration of the entire call was one minute. I was recommended this hotel so now I am confused with the service I received via phone call.

Dafne Hernández

01:07 07 Nov 24

The hotel was super clean, very quiet, everyone was super friendly, the best location

pacsmi k

02:41 07 Oct 24

The only redeeming quality of this place is its location—conveniently situated near everything you'd rather be doing instead of staying here. As for the accommodations? Well, let’s just say the room is so run-down that the bathroom door refuses to close. It’s almost as if it’s making a statement about privacy.Oh, and don’t get me started on the reservation fiasco. They somehow managed to lose my booking, leaving me to enjoy a delightful 45-minute wait at the reception while they fumbled around trying to sort it out. Talk about a warm welcome!This isn’t “old-and-charming”; it’s more like “old-and-decaying.” If you’re looking for a quaint experience, you might want to steer clear of this dilapidated establishment. Consider yourself warned!

20:27 06 Oct 24

00:18 06 Oct 24

13:21 05 Oct 24

12:30 05 Oct 24

23:36 04 Sep 24

There are 3 pros to this hotel, the location, the staff and the appeal of the main floor (Not enough to recommend or increase my ratings). The hallways look like a scene from The Shining, if you wait around long enough you may run into the twins. They do not guarantee parking even if you pay for it, rooms are expensive and the sounds of the city below the 10th floor are immensely loud.

Lori Gideon

21:51 04 Sep 24

Lovely

23:39 03 Sep 24

overall the hotel is fine, but people who highly praise the rooms got ones on higher floors that cost exponentially more. the size is fine but the ac was the jankiest thing ever and made me worry for my safety, and it only had three settings that weren't really different from each other. the room was always on the brink of being too warm and i couldn't open the windows. it's the 21st century and thermostats are the bare minimum which no hotel room should lack. the view is non-existent, it's just a view of everyone else's windows so that's only good if you enjoy spying on people. none of the functions on the tv work; you can flip through channels but you can't see what's on because the info and guide buttons don't work. the casting function didn't work and neither did youtube because the internet didn't have service. i may sound nitpicky but a lot of small inconveniences soured my experience. i hope i don't have to stay here again.edit because i forgot to mention the 'complimentary' water: it tasted like it was straight out of the city tap, it was absolutely awful.

Austin Ramos

23:26 02 Sep 24

Perfectly located downtown across from grant park and by the Loop. Had a feel of a classic Chicago hotel but with modern upgrades. Has a great hotel bar/restaurant. Great stay!

Kevin Vance

21:03 02 Sep 24

Demontray Williams

19:26 01 Aug 24

Old hotel. Everything looked nice but the tubs/showers need replacing. Looked gross. Rest of the room was comfortable. Didn't experience any hauntings.

Sagar Acharya

17:52 01 Aug 24

I am glad I didn't book this based on the reviews. Last minute deal and this was the best rated (price wise)! After a long 900km drive from Toronto, we were greeted at the reception smooth check-in and we were at the North tower 7th floor! Rooms are spacious but overall it looks like vintage -a very old castle-like set up (which is also an experience in itseld compared to lavish hotels). It is a great location on South Michigan Ave as everything is soo close by walking distance like millennium park, Navy pier, all the beaches and what not ! The only downside is a lil slow wifi internet 🛜 and old style AC controls (only controls fan) but its not a deal breaker as we only use the room for like what 8 hours to sleep and freshnup. There is a lot of noise from the road with loud vehicles i wish rooms were sound proof !!! King size bed was huge and comfy cushions. Loved the small shampoo-soap packets and Brush-paste combos makes us feel pampered.

Linda O'Neill

23:43 31 Jul 24

Rooms were large but very dated

Erica Cooper

19:52 30 Jul 24

This was my first and last time visiting this hotel. Everything about the hotel seemed old the room I was staying in had cracks all in the walls and not only to mention when I wanted breakfast I was ask to see identification and I never got ask that while staying at a hotel trying to eat breakfast I would’ve seen if it was an alcoholic beverage. Once I arrived the young lady gave me my key card to the room which didn’t work had to go all the way back down stairs 3 times in order to get a key card that works for the room. If you planning on staying here please don’t bring no food thinking you have a microwave in your room because they don’t have no microwave in any of the rooms and the one they had downstairs didn’t work. To sum up my stay at the congress i was very disappointed and thought I got scam never again

Monica

15:15 30 Jun 24

Lee Gerald

16:06 29 Jun 24

Nice rooms and location..However, they don't have a heating system in the rooms, and it's also very cold on the first floor. Wish they would save that unnecessary energy, so upgrades would be affordable !!

Pirate Slappy

15:30 29 Jun 24

Meh.Follow-up: They're asking for me to reply to them. They're listed as a 3 star hotel. I give them 3 stars and a, "Meh", & they want to "discuss" it. Interesting.

Toby Vogt

11:45 29 Jun 24

We stayed for two nights in June and booked in advance.We parked in the Millenium Garages a block next to the hotel. There you save 50% when booking online (€50 for two full days).We were warmly welcomed at the hotel and were able to check in straight away. The staff is nice and easy going and the lobby is really nice. The hotel is over 130 years old and that's what counts. Our room was modern, comfortable and really clean. Contrary to other reviews, the hallways are anything but scary (they are just hallways in a large hotel).We were also able to reach everything we wanted to see very easily on foot (Willis Tower, Navy Pier, and even China Town if you walked longer).

Alli DiBenedetto

05:23 29 Jun 24

Great location, but the service was sub par. Almost all of my interactions with the staff were, in some way, negative. Our stay started at check in, where the receptionist was short and unwelcoming. I was impressed by the gorgeous lobby and elevators though. When we got to our room, I quickly spotted two long black hairs on the bathroom wall tile. Gross :) We then had to park our car, and I obviously expected to pay a lot for parking in the city, but I didn’t expect the garage to not offer any in/out privileges upgrades. We had to pay to park in a separate lot for a few hours, then $62 to park for the remainder of the night. Not the hotel’s garage, but it’s the closest parking option and the one the staff will refer you to. After we parked for the night, I was up late working, and intended to sleep in the next morning. However, at 8:23AM, we were awoken to a knock on the door. I opened the door to find a housekeeper, saying we were supposed to have checked out already, and they were there to clean the room. Check out is at noon. I told her that I didn’t understand why we needed to leave this early, and she told me she didn’t speak much english. So I called the front desk, and spoke to the same, cold receptionist, and explained the situation. She said she would transfer me to the housekeeping supervisor. When housekeeping supervisor answered, she also didn’t speak enough english to fully understand what I was trying to say. So I was tired all day, after paying for a hotel room for the night, which was not ideal.Overall, it’s a gorgeous hotel, and hopefully my stay was merely an outlier to their normally good service.

Doug McCulloch

16:59 28 May 24

To quote my daughter, “this seems like type of place that would be haunted.” Everything feels rundown. There is no temperature control in the rooms, everything smells like a fabric softer sheet, the rooms seem very very dated. The shower has 2 temps… very cold, and lukewarm. The tv in the room is easily 10 years old and the remote doesn’t work well. The bathroom ceiling drips water after a shower because there is no ventilation.We are in town for a conference and I chose it because the price seemed good and the website makes it look upscale. I overpaid.

Mary M

11:53 28 May 24

Pros: great location, fast elevator, and areas of beautiful old architectureCons: no cribs available for babies , wall paper peeling off in hallways, room reeked of paint, hard hard beds, shower was clogged up and wouldn’t drain, you had to walk through two heavy doors in hallway to get to room, bought a drink in vending machine and it was frozen solid , took multiple trips to front desk and waiting on a long line to be reimbursed for soda, porters have an attitude and have it setup that you must tip two of them ( there is a porter to bring your bags from front of hotel to lobby then another from lobby to room - stand and look at you for tip when they stop rolling the bags mid way through front hallway), restaurant has extremely slow service - it looks and feels like management and ownership doesn’t care about the up keep of the place

Virgen S. Chavarria

01:58 28 May 24

karl donneral

18:05 26 May 24

Lots of other places to stay.Smelly room and rusty faucets and bathtub. Restaurant service when open is deplorable. Room door had painted plywood on it.Other doors looked all chewed up and chipping paint everywhere. Elevators are another level of hell more than 3 floor choices it cancels stops.Very disappointed and do not recommend staying here when there's other choices nearby

Alan Hilliard

03:23 26 May 24

A.T. Wallace

02:34 26 Apr 24

For as lovely as this hotel appears to be, what it offers in basic accommodations is shockingly lacking. One would think in a hotel room which you're paying over one hundred dollars a night for, you would have control of the temperature in the room. It is April and the night is still quite cold, yet when we turn on the radiators which would provide us some basic comfort, they do not work; and when we ask the front desk about it, we get an excuse of "we turned off the heat for the summer." I beg your pardon, but what about a 40 degree April night says "Summer" to you? You charge your guests for a luxury experience and then allow them to freeze with barely more than a "too bad, so sad!" The location and views, while beautiful, barely make up for the discomfort you are causing your guests. I want a refund.

Lance Lubelski

16:24 23 Apr 24

Very affordable but crummy rooms. Great views. Great lobby. Great location.

Farzan Farnaghi

10:45 20 Apr 24

While the lobby of the hotel showed its age in an effective way; the suites did the opposite. Our Double room didn’t look like photos online and was quite dated. Our bathroom sink somewhat fell apart after turning on the water and dirty water started rushing out.For someone who has stayed in Chicago a couple times, there are nearby options in a similar price point which are better choices. Location is good however, right next to grant park on Michigan ave. Don’t make the mistake we did, skip this one!

Brian Mars

18:06 19 Apr 24

Fantastic hotel. Love the ATM.

Alyssa Hiserote

02:25 24 Mar 24

We walked into the room and immediately left. Dirty, incredibly hot with no way to change the temperature, drippy faucet, incredibly outdated. The most disgusting hotel I’ve ever seen. Front desk staff were so incredibly rude. Do not stay here even if your life depends on it.

Susan Parry

23:38 22 Mar 24

Super reasonable place to stay for concerts and shows in Chicago

Chris Parry

00:38 22 Mar 24

Kristen Ortiz-Cotton

00:51 20 Mar 24

Abigail Elder-Mullan

13:17 19 Mar 24

We were happy with this hotel until they denied entry to my husband late at night because his name wasn't on the booking for the room. This happened because the staff member who checked us in, despite checking his passport, did not add his details to the booking. He was put out to the street in a foreign country with absolutely none of his belongings and left to wander around by himself until morning. When I challenged management as to why this happened, I was offered nothing but a watery apology. I am absolutely appalled by this disgusting treatment, the ultimate deterrent for your foreign visitors: to be punished for the failings of the front desk employees and have your security guards laugh off how they put my husband in danger by exclaiming, "Welcome to America!". Reminder to those who read this, I already spoke to management about what they did and they did not care.

Haseenah Muhammad

01:17 11 Feb 24

We stayed in the "family suite" it was cool. Good for families. Hotel was quiet as it was Chicago winter. Not a lot of people in the hotel. Ice machine didn't work that well.

Magby Design

18:36 10 Feb 24

The location is near some beautiful buildings in Chicago and I profited the occasion to pay myself a visit.

ABDELLAH BYDI

15:17 10 Feb 24

We found this hotel on Airbnb and were pleased with its affordable rate given its location, despite its age. The facilities, including the plumbing, are quite old, so it's essential to handle things with care. However, we were pleasantly surprised by the cleanliness throughout the premises, from the hallways to the rooms, indicating frequent maintenance. For us, the combination of safety, cleanliness, and affordability made it a definite win.

Chrissy Hernandez

08:56 09 Feb 24

I love the old school charm of the Congress. The history of the hotel is very interesting and it makes you want to know more. We stay here a lot when we go to Chicago. The rooms are very reasonable and it is in a good location. The hotel offers a bar and restaurant.

Bert Verbeek

19:23 05 Feb 24

Great location!

Keshia Whitaker

17:20 08 Jan 24

Nice place the breakfast was delicious me n my babes enjoy it For New Years.

Harsha Rajawasam

08:06 08 Jan 24

Shelby Finklang

02:44 07 Jan 24

We loved our stay at this place. The hotel has so much history and classic beauty of its hay day. The staff were so helpful and kind. The rooms were a little outdated, but had been recently redone. The hotel definitely shows it's age, but I felt it was part of the charm. And with that location, well, you can't beat it. We will definitely be returning.

Lynette Struck

08:23 03 Jan 24

We paid for the all inclusive VIP New Year's Eve party.It was nothing like they advertised. We received nothing. As far as the venue went. We went home hungry the same night. It was awful. I would never go again. As far as I'm concerned, they can refund my entire fee and I will remove this review. Otherwise find another venue in Chicago to attend! I am born and raised in Chicago That's pretty bad.

Jennifer Hipp

04:40 02 Jan 24

We stayed New Years Eve night, although we were not attending the NYE party. My birthday is New Years day, so we were celebrating that as well. The staff did an excellent job handling the high volume of people checking in at once and managing the event people traffic throughout the evening. Security at the hotel did a fantastic job allowing in only those who were hotel guests or event attendees. (There were several party crashers attempting to get in, they did not.)The hotel had the old building charm we were looking for. It isn't a swank modern place, and we love that. Our room (619) was clean, decor pretty updated, with gorgeous high ceilings and a huge bay window. Beds are firm but very comfortable, and we had a great night's sleep. The lakefront room has fantastic views of the lake, the Grant Park area including Buckingham fountain, and Navy Pier ....the perfect for angle for Navy Pier firework veiwing. We did hear the people in the room beside us through a locked connecting door, however, we just left our TV on a low volume, and it wasn't bothersome at all (We did not hear the neighbors on the other side).Restroom sink/tub drains are both slow so be aware in case you like long showers. Small fridge is in the room, microwaves located downstairs in vending area for communal use. Worth noting...there is a covered area for smoking outside on the north side of the building (not near the main entrance).We wished the dining options had something vegans could eat besides a veggie burger, salad, potatoes, bread, and fruit....I would've loved a birthday breakfast in the hotel 😫...but Starbucks and Stans donuts up a few block on Michigan Ave saved the day. But we would definitely stay here again.We didn't experience any paranormal activity, just fyi 🤷‍♂️

Geumsan Jo

06:41 07 Dec 23

OMAR REYES

03:25 07 Dec 23

陳惠萍

16:16 05 Dec 23

The room is very bigAlthough it looks really historicalBut well protectedThe scenery nearby is beautiful and the transportation is very convenient

adela rodriguez fas

15:13 05 Dec 23

A central and economical place, the rooms are quite good, in the bathroom you have a bathtub, they are spacious, warm and with very good views.

Shannon Klee

17:25 04 Dec 23

Tony Mesa

17:59 02 Nov 23

Perfect location and service

Otis B.

05:03 02 Nov 23

Great location and views if you get the right room.

Shane Hughes

03:10 02 Nov 23

Deborah Gannon

19:43 01 Nov 23

I enjoyed my weekend at the Congress Plaza Hotel. We attended the Halloween Party. The Hotel needs some remodeling, but the ornate details of a Historical Building are breathtaking. The view was amazing and the room was very clean.

David Harris

17:05 01 Nov 23

All these reviews are complaining about how outdated this hotel is... it's pushing 150 years old! Our room was small, but neat and clean. Plenty warm when we went in October. (Apparently there is no air conditioning, so summer visitors beware)On site restaurant is so-so, but there are places near by.It's old and beautiful, but it's not a 5 star hotel!We will definitely stay here next time.*beware though, overnight parking is 62 dollars a night!*

Hyojin Yoo

05:57 30 Sep 23

This whole place smells like old wet cigarette - including inside the room and no sound proofing at all. Also I couldn’t sleep at all because you can hear elevator dings from hallway and chatting sound from next room. I mean I couldn’t believe I was hearing normal conversation.

Mario Lehmann

00:30 30 Sep 23

Kaleigh Souza

00:26 30 Sep 23

I was pleasantly surprised. Old but clean and a great location.

Mark Dickerson

00:25 30 Sep 23

Great room, good price for being Chicago. Will be back. Only downsides are the hours of ordering food and can not see my car until checkout. No in and out for the parking.

Wietse van der Hoek

08:01 29 Sep 23

Scott Mathos

23:00 30 Aug 23

AC didn't cool the rooms. Room was near 80 during the day. Toilets don't flush well. Bathtubs have cheap lay in liners that cover old tubs. They were extremely slick and felt like they were gonna break. Encountered lazy and rude employees as we were checking out and trying to load our luggage. The only redeeming quality was the location and there beds were comfy. We did have a nice view of Grant Park

marty manes

18:49 29 Aug 23

Great location, rooms are a bit dated but affordable and lots of places in walking distance

Wanderlei Buttarello

18:39 28 Aug 23

Excellent value for money, great location.

LIZETTE PAVIA

17:11 28 Aug 23

I was reading the opinions and it scared me a little! But everything is very can the room is very clean and the bed is very good the location is very

Habte tekle

23:28 27 Aug 23

heather s.

15:01 01 Aug 23

The hotel was very cool & the location is great! There are so many great places within an easy walk. The downstairs bar was nice. I wish the bath rms were cleaner. The shower needed attention in the bottom corners of the walls & the base of the toilet was dusty.

Landon Wells

05:41 30 Jul 23

First room they gave us was a corner room the mattress was 6 inches off the floor and everything looked dirty. We asked for an upgrade and they gave it to us which was nice. It looked like it had been newly renovated and seemed cleaner. So that’s definitely why there are some 1 star reviews and some that are 3-4 stars. I give 1 stars for the fact that they would even put someone in the first room we had. And I give service 1 star because we tried to get a drink at the lounge and we waited for over 30 minutes watching them take others orders ahead of ours. Even though the location is great I will never stay here again. I can’t guarantee if you will get a clean room or dirty room/ good service or bad service. For us it was mostly bad.

Matthew schmitt

21:56 21 Jul 23

Definitely a mixed bag here.Pros: Amazing location, great views, low price point, historic and solid service at the front desk. Very cool aesthetic. Bathrooms were big.Cons: Rooms were super out datedBed was just okayTv was extremely outdated and the channels were not greatShower wouldn’t drain.Overall it’s a great spot to drop your stuff and go adventure because of the location, but in need of a renovation. The paid parking was a little steep. 58/night.

Robert Kizer

06:21 13 Jul 23

I have stayed here many times in the past and have always had a nice experience. Unfortunately, my experience with my last stay. My room was sub paar and quite shabby. The room had been recently painted. But doorknobs and window trims were painted over. There was even paint on the window sills. The restaurant was also a disaster. After being seated for breakfast and waiting over an hour, without even ordering anything, I left. The best part about my stay was the view of Lake Michigan.

Manoj Mehra

18:26 02 Jul 23

The location is good. The hotel is OLD. Smelly corridors, peeling wallpaper. The $25 breakfast is nothing to write about. Motels have better breakfast. The biggest challenge is talking to staff. Except for the people at the reception, no one speaks or even understands English. The room service staff or the people on the phone cannot speak any English. We had to use a phone translator to make the attendant bring tea. The parking is a sham. $58 with no in and out options. It took the security 3 hours to find a package that was delivered for us. There are much better options available in the neighbourhood at cheaper prices.

JC Olson

21:49 26 Jun 23

I did a lot of thinking giving this historic hotel just a 3, but really there are so many nicer rooms and accommodations in and around Chicago. It does have a great location, and the lobby has many amenities, but $58 for parking with no in or out, when its $27 3 blocks away, or less if you time it right. While the bathrooms were alright, the room was small, the beds mediocre and the air never seemed to cool the room. Internet was spotty and the TV just lost all channels at midnight (I don’t know why, nor did I investigate as I just went to bed after this could have been some other issue). Out view and the view of our friends were lacking so unless you get a lake front facing room you’ll be looking either directly at a neighbors room or you can kind of see out and at the city. I will say the elevators are very fast.

Alex Barron

01:31 20 Jun 23

To put a mildly, this hotel has seen better days. On my visit, wallpaper and paint were peeling, and there was a leak coming from the ceiling. Service was unresponsive. No one came to replenish our towels or turn down our beds on the second day.The room was no frills, but was basically comfortable. The main selling point is the location, which is hard to beat. I'd stay here again based on location alone. Still, if this your hotel choice, I'd advise you not to expect too much.

Ashley Williams

21:27 18 Jun 23

Beautiful fairly well maintained historic hotel. No frills. The entrance smells like cigarettes during the day only. Workout room was decent with several types of exercise bikes a compliment of weight machines, barbells, some treadmills. Room was very clean. Oddly enough only two pillows for a king bed but they happily gave us more. Coffee pot in room, not Keurig. Very quiet.

MFPhoto1

02:40 18 Jun 23

One of several historic hotels in the downtown Chicago area, the Congress Plaza rates high in the most important categories. The rooms are large, clean and comfortable. Service is friendly and reliable. The location is great.There are a few small problems. Not all the rooms have a good view. The TV seems to be satellite rather than cable, meaning that the digital signal sometimes gets lost or scrambled. Breakfasts are OK, but if you don't mind spending a bit more, there are places serving much better breakfasts within walking distance. And the building overall is showing it's age.

Elishah V

18:21 16 May 23

The hotel is in a beautiful location and kept up well. There is a bar and restaurants on site and they also offer room service including beers + cocktails. The staff was nice and they held our bags for us before check in and after check out, which was a huge plus! The building itself is old but has been updated and maintained - the rooms were decently sized with a good view even though we were facing the alley. We had to change rooms on the last night due to some plumbing issues but other than that, everything was smooth.

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